This Refund & Return Policy applies to all purchases made on the Yes Babe website (the "Site"), operated by Good Class Creative Integration Co., Ltd. (the "Company"), including course/event registrations, online consultation courses and physical products. It is established in accordance with the Consumer Protection Act of Taiwan (R.O.C.). By placing an order on the Site you confirm that you have read and agree to this policy.

1. Scope

This policy covers all orders paid by cash, bank transfer, ATM virtual account or credit card through the Site, for course/event registrations, online consultation courses and physical products.

2. Returns of Physical Products

• Under Article 19 of the Consumer Protection Act, you may return a product within 7 days (including holidays, counted from the day after receipt) without giving a reason. This is a cooling-off period, not a trial period: returned items must be unused, in their original condition and complete packaging (including accessories, gifts and invoice).
• Educational toys for ages 3 and above: treated as general merchandise; the 7-day cooling-off return/exchange rules above apply.
• Educational products for children under 3: for hygiene and safety reasons, these may be returned or exchanged within 7 days of receipt only if unopened. Once the packaging has been opened, returns are not accepted (except for defective items).
• Other goods excluded from the 7-day cooling-off period under the applicable regulations: perishable goods or goods with a short shelf life, customized goods made to your specification, unsealed audio/video products or software, and unsealed personal hygiene products.
• For returns within the cooling-off period, the Company bears the return shipping cost. Please contact us first and we will advise how to send the item back.
• If a product is defective, damaged or incorrect, please contact us with photos within 7 days of receipt. We will cover the shipping cost and offer a replacement or a full refund.

3. Refunds for Courses, Events and Online Consultations

• Online consultation courses (including video consultations and live-streamed courses) are online services that are completed upon delivery and are provided with your prior consent; the 7-day cooling-off period does not apply. Cancellations before the service begins follow the course/event refund rules below; once the service has begun, no refund is given.
• Cancellation requested 7 or more days before the start date: full refund.
• Cancellation requested 1 to 6 days before the start date: 50% of the fee paid will be refunded.
• On or after the start date: no refund. If you cannot attend, you may transfer your seat to another person once by notifying us before the start date.
• If the Company cancels or postpones a course/event (e.g. insufficient enrolment, instructor unavailability, natural disaster or force majeure), you may choose to reschedule or receive a full refund.
• For multi-session courses, refunds for unattended sessions are calculated proportionally according to the rules above.

4. Refund Method and Timing

• Credit card: refunded to the original card. The Company submits the refund to the payment provider within 7 business days after approval; the actual posting time depends on your issuing bank (usually 1–2 billing cycles).
• Bank transfer, ATM virtual account or cash: please provide a bank account in your own name. The Company remits the refund within 7–14 business days after approval. A remittance fee of NT$30 is deducted for cancellations made for personal reasons.
• Refunds are based on the amount actually paid; discounts are applied proportionally.

5. How to Request a Refund or Return

Within the periods stated above, contact us through either of the following and provide your order number, member name, phone number and the reason for the request:

• The "Contact Us" form on the Site
• Phone: +886 2 8660 6600 (Monday to Friday, 10:00–18:00, excluding public holidays)

We will reply with the processing status within 3 business days of receiving your request.

6. Miscellaneous

The Company reserves the right to amend this policy. Amendments will be announced on the Site without individual notice. Matters not covered herein are governed by the Consumer Protection Act and the applicable laws of the Republic of China (Taiwan).

Good Class Creative Integration Co., Ltd.
4F-2, No. 332, Zhonghe Rd., Zhonghe Dist., New Taipei City, Taiwan
Effective date: September 24, 2026